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Privacy policy

Privacy Policy – Rocket Hardware Ltd
Effective: 23rd May 2025

1. Introduction
This Privacy Policy explains how Rocket Hardware Ltd (NZBN 9429031414371) ("we", "our", or "us") collects, uses, and manages your personal information in line with the Privacy Act 2020 (NZ).

We may update this policy from time to time. Please check our website for the latest version. If you have questions, contact our Privacy Officer using the details below.

2. What Information We Collect
We may collect the following personal information when you use our website www.rockethardware.co.nz:

  • Your name, contact details, address, and payment information.
  • Device and browser information, including your IP address and cookies.
  • Website activity, such as pages viewed and products browsed.

3. How We Collect Information
We collect personal information:

  • Directly from you when you browse, purchase, or create an account on our website.
  • From third parties if you’ve given consent or it’s legally allowed.
  • Through tools like cookies, Google Analytics, and social media interactions.
  • From customer service calls and digital chats (calls may be recorded).

You can manage your cookie settings in your browser.

4. How We Use and Share Your Information
We use your information to:

  • Process orders and manage your account.
  • Improve our website and services.
  • Send marketing communications (you can opt out anytime).
  • Detect fraud and comply with legal obligations.

We may share your data with:

  • Related companies and service providers (e.g., Shopify, payment processors).
  • Advertising platforms like Facebook, Google, Pinterest, and LinkedIn (for targeted ads).
  • Others where legally required or with your consent.

Data may be stored on servers in Australia or shared with overseas providers. When shared with ad platforms, your data is hashed and removed if you don’t have an account with them.

5. Marketing Preferences
You can opt out of marketing emails at any time by clicking “unsubscribe” in our messages or contacting us directly.

To opt out of targeted ads, use these links:

6. Keeping Your Information Secure
We store your information securely and protect it using:

  • Physical access controls and secure passwords.
  • Firewalls, encryption, and antivirus software.
  • Staff training and confidentiality agreements.

If we no longer need your information, we will securely destroy or de-identify it unless required by law to retain it.

7. Accessing and Correcting Your Information
You may request access to or correction of your personal information. We may need to verify your identity and may charge a small fee for access. If we correct your information, we’ll notify others where appropriate. If we deny your request, we’ll explain why and let you know how to appeal.

8. Your Choice to Remain Anonymous
You can choose not to provide personal information where practical. However, this may limit our ability to provide you with our products and services.

9. Complaints and Contact Information
If you have a complaint or question about this policy, please contact our Privacy Officer:

Privacy Officer
Rocket Hardware Ltd
10 Carr Rd, Three Kings, Auckland, New Zealand
Phone: (09) 624 6497
Email: sales@rockethardware.co.nz

If you're not satisfied with our response, you can contact:

Office of the Privacy Commissioner
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Mail: PO Box 10094, The Terrace, Wellington 6143
Online: privacy.org.nz

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